Essayez dès à présent la version Eurocircuits simplifiée.

La dernière version de notre site web avec une interface de technologie avancée riche en nouvelles fonctionnalités est assez exigeante pour votre connexion internet et n’est pas supportée par les anciennes versions de navigateurs.

Pour donner à toutes et tous la possibilité de bénéficier des avantages de l’offre Eurocircuits nous avons développé une version simplifiée appelée : EC-Lean

EC-Lean est moins exigeant en ressources et permet d’accéder aux fonctionnalités de base pour calculer les prix, faire des demandes d’offres, lancer des commandes et en suivre l’avancement.

Shipping

Transport costs are calculated per package. When you get a price or place an order the shipping costs are always shown separately, calculated on the basis that 1 order is 1 package.

If we deliver several orders together, we calculate transport costs based on the weight of the actual package sent. If you have placed different orders with the same delivery date, then we will try to group them into a single shipment to reduce the transport costs.

However, given the number of shipments we make every day and the complexity of our operations we cannot guarantee this, and it is difficult to meet customers’ individual delivery instructions.

Once the package has been dispatched you can follow it up via:
UPS : visit www.ups.com
On the delivery note (which you can find on the website) you can find the name of the courier used and the tracking number. We dispatch urgent deliveries directly from our factories in Hungary and Germany. In these cases the tracking number does not appear on the delivery note, but you can ask for it using the Q&A function on the website.

How to resolve quality issues

Any quality issues must be notified to us in writing as soon as possible and before the boards are assembled, either by e-mail to Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. or via ASK A QUESTION from the website. It is important that quality problems are reported to us as soon as possible after the boards are delivered so that we can respond in an effective and timely manner.

If the problems are not found until the boards are being assembled, then we ask that you stop work on the job and contact us immediately. In this way we can reach a mutually acceptable solution without either party pre-empting the outcome and incurring extra costs. We will not accept the cost of any repairs and modifications which the customer undertakes without our specific consent.

So that we can resolve any quality issues as quickly as possible, we ask you to provide us with the following information.

• The unique Eurocircuits order number (you can find this number on the bottom-side silk-screen or in the panel border)

• The number of boards on which the problem appears

• A description of the problem, preferably with digital photographs showing the problem and our order number

• Whether the boards are usable (either as delivered or after modification)

• Whether this is a single order or it is likely that there will be repeat orders

Once we have this information we will investigate the problem and on the basis of our conclusions come back to you with a suggested solution.

If necessary, we will take the boards back for inspection and/or rework or to remake the rejected boards. If we remake the job, you can track the restarted order on the website (the order reference is the original order number with the suffix –C1).

We ask you to return the rejected boards to us so that there is no possibility of defective boards being inadvertently used in your production.

If you decide to use the boards but there has been an error in the data or an improvement is needed, we can if you wish correct our production data and archive it under the original order number plus the extension –M1. You will find this dummy order on your desk-top under the Order History icon. If you place a repeat order for the board, please tick the order with the extension.

All our deliveries are invoiced in euro.

Customes in countries where we have a local company will be invoices including their local VAT.

Payments can be accepted by wire transfer, credit card or Paypal.

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Special Order Numbers ending in –P1, -R1 …..

Our internal order numbers may be listed with special extensions.
Your original order is shown as E256112.

If we scrap some of your boards during production, we start a new order to make up the shortfall with the extension Px: E256112-P1

If a problem on a board in production is due to an error in our tooling, we correct the tooling and re-start the job with the extension Rx; E256112-R1

If you find an error on a board after delivery, then you can make a quality claim. If we accept the claim and re-start the order, we use the extension Cx: E256112-C1

If the error on the delivered boards is due to the data or instructions you have given us, we cannot accept the claim. However you can ask us to restart the job and provide us with the correct instructions and modified data. In this case the order is re-started with the suffix Mx: E256112-M1.

How to resolve Exceptions (documentation problems).

If we find that something in the data is not correct and we can’t start producing your order, we raise an “Exception”. Possible reasons are

• the data is not complete

e.g. the drill file is missing

• the data is ambiguous

e.g. top and bottom layers are not clearly defined

• the design does not meet the specifications of the chosen service

e.g. the minimum track or annular rings are below the minimum values

• there is a mismatch between the data supplied and the order itself

e.g. the order calls for 2 legends and only 1 file is supplied.

For the specifications of each service and advice on how to supply good data, consult our services overview and design guidelines documents.

You can find full details of the exception and resolve it directly on the website.

We will automatically notify you by e-mail that there is an exception on your order. The e-mail is sent to the address of the user who placed the order. The link in the e-mail will take you straight to the log-in page on the website. Log in and you will see the Customer Report screen.

You can see immediately that there is an exception.

As soon as an exception has been raised against an order, it is put on hold. The delivery date is automatically put back by the time it takes to resolve the issue. If we get no response, the system automatically sends daily reminders to the e-mail address of the user who placed the order and to the main contact e-mail address as registered on the site. This means that it is very important that e-mail addresses on the site are entered correctly and kept up to date.

Finding the exception.

To find the exception click on any one of the 3 locations arrowed above. You will then see an overview of all open exceptions. Tick the relevant exception in the list and click on the box EXCEPTION DETAILS at the top of the screen.
You will then see one of a number of standard (“pre-defined”) problem descriptions and solutions. To find the exact details of this exception scroll down to the green-banded Attach Files box and click on the blue Download link (arrowed in the screen shot below). This will download a Word document in which the problem is described as clearly as possible with screen-shots if required, and suggestions how to resolve the exception.

To resolve the exception.

Now you can start to resolve the problem. In many cases this will mean first modifying the data.

You should resolve the problem via the onscreen buttons (and not by e-mail or the ASK A QUESTION function). There are a number of standard options (as shown on the screen shot above): MODIFY ORDER, SHOW NEW OFFER, CONFIRM, or CANCEL ORDER.

MODIFY ORDER: use this function to change your data and/or order details.
Click the button and you will bring up the original order screen. Change the details of the board or the order as required, and upload the complete set of now corrected board data (to avoid any chances of error you must upload the complete dataset, not just one or two corrected files). The delivery date will be automatically extended by the number of working days it took to resolve the exception, but you can still change the delivery term, for example from 10 to 7 working days.

SHOW NEW OFFER: use this function where the uploaded data and the order do not match (for example different dimensions, milling cutter not correctly defined, etc.)
In this case we change the order for you and calculate a new price. Click the button to bring up the new offer as below. Then just click ACCEPT at the bottom of the screen and your order will proceed.

CONFIRM our proposal.
You confirm that your order can proceed as proposed in our Word document. You need change nothing yourself.

CANCEL: you cancel the order yourself. The cancellation is final.

Once you have resolved the exception via the website, the status of your order is changed to PREP. We recommend that you check this in the Running Order screen. If you find PREP and EXC you know that your response has been correctly uploaded. The order preparation can now proceed and hopefully your data and order details are now OK.

If an exception remains unanswered, we will cancel the order when it reaches the original delivery date.
If you have any questions about an exception please use the ASK A QUESTION button at the top of the screen.

You can download the production files for all your Eurocircuits orders directly from the website. You have immediate access to your original data and to all the CAM-verified files we have generated to produce and test the board. If your layout uses SMD components we automatically generate a solder-paste file which you can also download.

Proceed as follows:

1. Log in with your username and password.
2. Click on the Order tab on the left-hand side of the screen and then on the Repeat Order/View History icon for a completed order or on the Running Orders icon for a current order. For current orders you will only be able to download the data if the CAM work has been completed (status is no longer PREP).
3. Tick the order whose files you want to download.
4. Click the DOWNLOAD PRODUCTION DATA button at the top of the screen.
5. A pop-up will appear with the name of the archive file for your job. Click Download and the file will be downloaded to your PC.

To access the production files:

1. The file you have downloaded is called SI-ordernr.zip
2. Unzip this file. This will give you a file called ordernr.dpf
3. You may need to rename this file as ordernr.zip
4. Unzip again and you will get the production files including ordernr-paste.zip
5. Unzip ordernr-paste.zip and you will find the paste data in Gerber 274X and our internal CAM format DPF.

Paste files: a warning.

We recommend that you check the paste files before you use them to produce a stencil. We generate the paste files from the SMD pads on a “best-efforts” basis but it is not always clear to us which pads to include and which to leave out. It is much safer to generate a paste file yourself and include it in the data you send us. We will then check it with the rest of the data and if required step and repeat it into the same assembly panel.